A: Dear client, please note：

this is a fee levied on imported goods with the aim of raising revenue and protecting the local market. They are usually calculated as a percentage of the value of the goods (set in the schedules to the Customs and Excise Act). Information around the duty fee is only made available once the goods have arrived in the country and passed through Customs.

A:Please check the link sent by SMS，if you paid for Tax，it will updata the status of payment. Or you can also track your buffalo tracking number via our website https://www.buffaloex.com/track.html，if tax was paid successful，there will be a “Tax Paid” record.

Kindly note when you paid by BANK TRANSFER, it might take 24 - 48 Hours to get status updated.

A: Dear client, unfortunately our couriers are unable to collect payment on our behalf as the payment needs to reflect before the parcel can be released for delivery. When paying the duty by EFT, please use the 6 digits reference number as the reference for your payment. If this number is missing or incorrect, we cannot allocate payment for the VAT & duty and your delivery will be delayed.

A: Dear client, normally, the bank takes 1~2 days to confirm your transaction. Once we got the confirmation from bank, your parcel will be dispatching as soon as possible.

Note: please make sure using the correct ref number while transferring.

A: Dear client,unfortunately not.

A: Dear client, if the VAT & DUTY is not paid in full within 30 days, the parcel will be considered unclaimed and will be destroyed.

A: Dear client,every country has its own tax laws and regulations in terms of how duty fees are calculated, which is determined by the value of your product.

A:Please contact your supplier for any changes of your parcels, such as your address or contact details.

A:Dear client, you can track your parcel from our website, https://www.buffaloex.com/track.html.

A:Dear client,for detailed process get the importers code please click the link https://www.buffaloex.com/support.html?type=4.